Why usability?

By working in a user-centred and goal-directed way, your organisation will get business benefits through reduced costs, increased revenues, more satisfied employees and clients.

Greater benefits when business goals and users’ goals coincides

By making it more clear what you want to achieve with a new system in terms of business benefits and put this in relation to your clients’ (or employees’) goals and needs, you ensure that the system will benefit both the business and the end users.

Increased revenues and more satisfied customers

If your customers can use your solutions in a simple and easy way, your revenue will increase. A positive user experience also results in more satisfied customers.

Increase productivity

Employees who are working with intuitive and user-friendly systems can work more efficently reducing time spent on a task as well as reducing number of errors made.

Reduced costs for training and support

Usable system requires less resources for training and support.

Less costly development projects

Besides the benefits that a usable solution will give in itself, working in a user-centred way also reduce the costs of developing the solution. Time and costs are reduced since necessary changes are identified at an early stage of the project. The later a change is made the more costly it will be.

IT systems with longer life spans

Working in a user-centred way means making it right from the start. Usable IT solutions do not have to be redesigned as often and thus have longer life spans compared to less usable systems.

Happier and more satisfied employees

In many workplaces technical systems constitutes an essential part of the work environment. Efficient and user-friendly interfaces leads to more satisfied and less stressed employees and a better working environment.